Appointment bookings and cancellation policy

We are a very personalised portrait studio and limit the number of appointments that we accept based on our capacity to create stunning pieces of art for our clients. 

We block out our studio and staff for every appointment, hence the need to collect a reservation fee on booking.
For a-la-carte and commission sessions this is the full value of the session package offered, with any amounts included towards finished art credited towards orders.
For competition and complimentary offers a $150 session reservation fee is collected on booking. The fee is refunded on the day of your viewing as long as you show for your appointment. When ordering from your session it can be used as credit towards finished portrait art.

Rescheduling an appointment with less than one weeks notice will result in a loss of the booking fee.   Booking fees on appointments rescheduled with more than one weeks notice are applied to the new appointment and will be refunded on the day of the viewing appointment as above.   The booking fee is not refundable for permanently cancelled appointments.